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Your data processing policy

WHO IS RESPONSIBLE FOR YOUR DATA PROCESSING

Alexandra Otieva, France trademark is presented by SARL "Exclusive Riviera" incorporated in France. All sales via the online shop of this website are performed via SARL "Exclusive Riviera".

 

PERSONAL DATA

Alexandra Otieva, France brand lays much stress on protection of your confidential information and data. Our clients' satisfaction with the services and products provided is of greatest importance for us and we try our best to protect your personal data. We comply with the Online Data Protection Policy.  The Company may collect, process and protect your personal data when you visit our website and buy goods online.  In the countries where we operate, including European Community, a personal data protection law is applied (Regulations 2016/679 called RGPD). This Policy is applied to our website. When developing this web-site, we took relevant measures so that the site would meet personal data protection laws and regulations. 

The personal data stored on site include:

  • Your full name;
  • Postal address for delivery;
  • Your E-mail;
  • Your phone number (numbers);
  • Names and quantity of the ordered goods.   

 

REASONS FOR COLLECTING YOUR PERSONAL DATA

If you are an existing or potential client of Alexandra Otieva, France online store, we may use your personal data for the following purposes: 

  • registration and further use of your personal account online; 
  • if you subscribe to brand news, which allows you to get informed of our goods and services by E-mail;
  • if you buy Alexandra Otieva, France products in our online store;  
  • fulfillment of our legal obligations, including anti-money laundering, credit card fraud combating and counterfeit combating;
  • collecting your opinion of our Alexandra Otieva, France goods and services, including by way of questionnaires and polls; 
  • collecting our site frequency and brand purchase statistics, performance of financial and business studies; 
  • delivery of information on our latest collections, goods, exhibitions and other events by E-mail, mail or by phone: calls, chats, SMS and MMS and third-party media platforms;
  • -making it possible to better define your interests and preferences so that we could make special offers and provide other services meeting your needs and wishes;

 

HOW WE PROCESS YOUR PERSONAL DATA 

Our processing of your personal data rests upon our obligation to comply with all the applied laws and standards. The necessity to collect personal data is based on the necessity of signing a sales and purchase agreement with you in case you wish to buy a product from our site.  By sending us your personal data you automatically express your consent to sign a sales and purchase agreement. We may also rely on our legal interest in sales and a high-quality long-term focused service. 

 

WHOM WE ARE TO DISCLOSE YOUR PERSONAL DATA TO

At SARL "Exclusive Riviera" representing Alexandra Otieva, France brand, your personal data will be available only to a limited number of people who need it for their activities. 

The Company will not disclose your personal data to any third parties, except for the following cases:

  • Your personal data may be available to a company that develops and maintains this website. 
  • Your personal data will be available to a mail operator delivering your goods.
  • The Company may have to disclose your personal data to third parties upon request of competent bodies or court instances in accordance with the current laws and standards.
  •  Your personal data, including banking data, will be available to the bank (banks) completing a payment transaction on the website.  The banking data of your card is not available to us and is not stored by us. 
  • We may also disclose your personal data to another legal entity in case of cooperation, joint venture, reorganization, change of legal status or any other similar event. By making a purchase in our online store, you give your consent to this transaction. In case of a merge or acquisition of our company your personal data will be fully disclosed to our successor.

 

OVERSEAS DATA TRANSFER  

Current legislative and regulatory requirements are considered prior to transferring your data abroad. Any data transfer outside your country will comply with the applicable laws and standards.

 

HOW LONG WE STORE YOUR PERSONAL DATA 

Your personal data will be stored up to ten years from the date of your last online purchase, except when the applicable local law requires a shorter or a longer personal data storage period.

If you no longer wish to be added to the news, advice or event distribution list, your data will be deleted or archived in an anonymous format so as to meet the applicable rules.

 

WHAT ARE YOUR RIGHTS?

Information access right: You have the right to be informed in a brief, transparent, clear and perceivable manner of the way your personal data is processed. If exercising this right, your may obtain:

  • information on whether your personal data was processed;
  • get a copy of such personal data.

Right of amendment: You have the right to correct or supplement your personal data.

Right of deleting: In some cases, you may send a request to delete your personal data. However, this is not an absolute right, and our company may have legal grounds to store such data.

Right to restrict processing: In some cases, you may restrict processing of your personal data. 

Right of data portability. You may obtain, at your request, your personal data furnished to our company in a structured, commonly used and machine-readable form. You may also disclose such data to third persons. 

To exercise the above rights, please, contact us using the contact details below and advise us of the following: full name, E-mail or any other information required to prove your identity and allow us to process your request. 

You may also cancel your newsletter subscription at any time! To do this,

  • just click the "Cancel subscription" link at the bottom of each newsletter; 
  • fill in a feedback form in Contacts section and specify the essence of your request and an E-mail you want to be deleted; 

 

COOKIE USAGE

Cookie-files contain information the website may send to your browser to be then stored in your computer.  

Our online store does not use Cookies.  

The bank (banks) completing payment transactions for the selected goods may use Cookies in their work.

 

HOW TO CONTACT US ON ANY MATTERS RELATED TO DATA PROTECTION

To exercise one's rights, please, send your request to our customer department: 

  • by mail at: 
  • by E-mail at: contact@alexandra-otieva.com
  • call us or sent a message (SMS/MMS/WhatsApp) at: +33 629 38 54 44 Monday-Friday 10.00-19.00